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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Explore and validate problem
   • Define current problem according to business needs
   • Research problem and alternatives in market
   • Set data metrics and goals, and define design success according to business needs
   • Research user groups and confirm groups suitable for consultation
2. Research and develop user groups’ experiences
   • Research problem, required user group information and solutions in market
   • Document research and synthesise findings
   • Interview user groups and document user experience findings and feedback according to user and market segmentation
   • Create user group personas and map to user experience problems and improvement opportunities
   • Develop wireframes to communicate user experience according to current problem
3. Create solution options and validate solution
   • Workshop and determine solutions according to user experience, problems and improvement opportunities identified
   • Confirm best solution with required personnel and client according to UX principals and user needs
   • Develop solution prototype according to confirmed solution
   • Test solution according to required methodology
   • Collect feedback from user groups and adjust solution according to UX principles and user needs
   • Finalise solution and document work according to organisational requirements
4. Finalise and present UX solution
   • Finalise and confirm UX solution
   • Document and collate findings and solution documentation according to organisational requirements
   • Present solutions to required personnel
   • Integrate UX design into solution according to business need

Performance Evidence

The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:

design and document at least one user experience (UX) solution for a user group of at least 3 people.

In the course of the above, the candidate must:

undertake research and consultation

test, adjust and improve solution to desired outcome.

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Knowledge Evidence

The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:

consultation and communication techniques and methodologies applicable to designing user experience solutions

UX principles and values, including usefulness, aesthetics, desirability, useability and function

UX methodologies and techniques, including:

design thinking

use-mapping and journey exercises

market segmentation

testing solution on user groups

testing function and useability

validating user experience of solution.

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